Software Maintenance & Support
Keep every product you own running, secure and improving
Pause. Your website, apps and systems need care. We provide proactive software maintenance — monitoring, security, backups and updates — plus a backlog team that keeps improving your products, all under one predictable agreement.
- 0.9%
- Uptime guaranteed
- < 0 min
- Critical alert response
- 0
- Unpatched critical CVEs
- 0%
- Lower TCO vs. ad-hoc fixes
Why maintenance matters
Digital products decay without care decay without care
Every unpatched dependency, unchecked backup and unattended alert is a risk waiting to become an outage, a breach or a lost customer. Our maintenance agreements turn reactive firefighting into proactive engineering.
Capabilities
Everything included
A complete software maintenance & support engagement — strategy, delivery and maintenance under one accountable team.
Security patching
Critical dependency and framework patches applied on schedule with regression testing before release.
24/7 uptime monitoring
Multi-region health checks, alerting and incident response with SLAs as tight as 15-minute response windows.
Backups & disaster recovery
Automated offsite backups, tested restores and a documented recovery runbook for worst-case scenarios.
Performance upkeep
Regular Core Web Vitals reviews, database tuning and cache audits to keep products fast as they grow.
Continuous improvements
A monthly backlog of small features, UX fixes and refactors that keep your products moving forward.
Dedicated support team
A named engineer and SLA-backed response — no ticket queues, no vendor runaround, no radio silence.
How it works
Your product, kept in top shape
The practical reality of partnering with us — before, during and after delivery.
Prevention over reaction
The best incident is the one that never happens. We monitor, patch and test before problems reach your users — scheduling maintenance windows so updates never collide with traffic peaks.
Your product gets a weekly health report showing what changed, what's protected and what's next.
Adapted to your stack
Next.js, React, WordPress, Node.js, Shopify or legacy systems — we take over maintenance of products we didn't build, with a 30-day audit that produces a prioritized health plan and honest risk register.
No rip-and-replace upselling. We maintain what you have and help you modernize when the data says it's time.
Predictable cost, real accountability
Care plans from $300/month with defined SLA, change allowance and reporting. Every service ticket is tracked transparently with response times you can verify.
Most clients report a 40% reduction in total cost of ownership versus hiring an internal team for the same coverage.
Delivery process
From first call to ongoing partnership
A transparent, staged process with a live build you can review at every step.
Health audit
Security, performance, backup and dependency assessment with a written risk register.
Plan design
Care level, SLA, change allowance and reporting cadence matched to your product's risk profile.
Stabilization
Critical patches applied in the first 2 weeks, with monitoring and backups activated from day one.
Steady state
Weekly cadence of updates, checks, tests and reporting — with a monthly client review.
Continuous improvement
A rolling backlog keeps features, UX and performance improving on schedule.
FAQs
Questions we hear every week
Straight answers about how we scope, deliver and maintain work.
From $300/month for a small website to a few thousand for complex applications — usually 8–15% of the original build cost per year. Every plan has defined SLAs and a monthly review so you know exactly what you're paying for.
Yes. Our emergency response team stabilizes, cleans and hardens immediately, then documentss the root cause and prevention plan. Contact us with 'urgent' in the subject and we'll respond within the hour.
Absolutely. Over half of our maintenance clients come to us with existing websites and apps. We audit, take ownership and improve — without forcing a rebuild unless the numbers justify it.
Explore further
Related services
Free consultation
Ready to talk about software maintenance & support? Let's talk
Tell us your goals and we'll reply within two business hours with next steps, timing and a ballpark range — no pressure, no jargon.